How to use your Qualison personal sound amplifier?

Qualison team has recorded a series of videos to make the use of Qualison easier for you.

Qualison’s use will no longer be a mystery to you !

Content of your Qualison‘s Package

Dome Installation

Setting your Qualison

Tube Installation

Turn on your Qualison

 

Assistance

assistance-icon

In order to use your Qualison under best conditions, we offer you the assistance below.

Here is the list of frequently asked questions and attempted solutions.

Symptom

Cause

How to resolve?

Qualison does not emit any sound.

a. The device is not running.

b. The battery is worn out.

c. The battery protective sticker is still on.

d. The dome or the tube is stuck with earwax.

e. On its last use, Qualison has been turned off on Telecoil mode.
a. Check the battery lodging is closed.

b. Change the battery.

c. Remove the sticker.

d. Clean or change the dome or the tube.

e. Press the push button to change the mode.

Qualison does not amplify enough.

a. The volume is too low.

b. The battery is worn out.

c. The dome is not suitable to your ear.

d. The dome or the tube is blocked with earwax.

e. Your hearing deteriorates.
a. Increase the volume by using the + button.

b. Change the battery.

c. Use a dome more suited for your ear. (Three sizes are provided in the box)

d. Clean or the dome, or the tube.

e. Make an appointment with your ENT.

Sound is not continuous.

The battery is worn out.Change the battery.

Your Qualison whistle.

a. The tube is not well connected.

b. The volume is too high

d. At the time of installation in the ear.

d. The battery is worn out.
a. Check the tube is properly connected to Qualison.

b. Reduce the volume by using the - button.

c. This will disappear after installation.

d. Change the battery.

Your Qualison does not stay put.

You are not using the proper tube.Use the appropriate tube.
Qualison comes with two tubes, a right and a left.

Qualison hurts.

a. The dome is not suitable for your ear.

b. You are not using the proper tube.
a. The dome is not suitable for your ear.

b.You are not using the proper tube.
Qualison comes with two tubes, a right and a left.

Batteries wear out too quickly.

You do not turn off your Qualison properly.Open the battery compartment when you are not using your Qualison.

If you have problems using your personal sound amplfier, contact us via this number: 04 32 40 94 03.

 

Warranty

You just purchase a Qualison hearing aid and we thank you.

Before using your personal sound amplifier, you must know that an adjustment period is necessary in order to fully appreciate the qualities of your hearing.

Be aware that your hearing aids have a 2 year warranty.

This warranty is valid against any malfunction occurred under normal use. You can learn more about this in the manual of the device available above, under the heading “Usage”.

carte de garantie 1

 carte de garantie 2

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